Thurnham Hall By Diamond Resorts

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Refurbishment work to the main house, library and chapel will take place from 19 September 2017 to 18 December 2017 This work will be conducted from 08:00 - 16:00 Works to improve the external lighting around the gardens and paths will take place throughout 2017 The property would like to apologise for any inconvenience this may cause Please note that this property cannot accommodate hen and stag, or similar parties Any hen or stag parties will not be able to check-in and will not receive a refund Please note that all special requests are subject to availability and cannot be guaranteed Please provide a printed copy of your booking confirmation and photo ID on arrival A refundable security deposit of GBP 100 per apartment is required upon arrival This deposit is obligatory and must be paid with a valid debit or credit card Early check-in and late checkouts may be possible subject to availability, charges will apply Additional fees apply for the use of the leisure centre and other resort facilities including internet access WiFi is available from GBP 595 per day for 2 devices Charges vary depending on room type Please contact the property directly for further information using the details found on the booking confirmation The swimming pool operates an adult-only policy at certain times The gym can only be used by guests who are aged 18 and over, or 16-17 with adult supervision; the swimming pool can only be used by those over the age of 16 unless supervised by an adults Apartments are not all on one level and there may be steps to access Some units have a mezzanine layout and overlook the lounge area Some units are wheelchair accessible and requests for these must be confirmed by the resort We advise any requests not to be in an accessible apartment are requested with the resort prior to arrival although these cannot be guaranteed Please note that children of all ages are included in the maximum occupancy of the apartments One child under 2 years stays free of charge in a childs cotcrib The maximum number of cotscribs in a room is 1 There is no capacity for extra beds in the room Sofa beds are not made up on arrival, please contact the property directly to arrange this in advance One car parking space permit is permitted per room Tables in the restaurant are limited and advance booking is recommended to guarantee your reservation Breakfast is served from 09:00–11:00 and food service is available from 12:00 -last food orders 20:45- The bar is open from 09:00 to 23:00 Apartments are not cleaned on a daily basis The number of cleans depends on the length of stay Extra cleaning services are available for an additional fee Apartment linen is not changed on a daily basis The number of changes depends on the length of stay Extra changes are available for an additional fee Please note that all accommodation is self-catering and breakfast is not included Please contact the property if you are due to arrive after 00:00 When booking 5 rooms or more, different policies and additional supplements will apply Please note that from 1 February 2017, all external phone calls made by the guest will be chargeable upon check-out The property asks guests to refrain from excessive noise levels Kindly note the guest is liable for any damages made to the property by themselves during their stay, and will be charged for damages if necessary