BookOnline2Save.com Frequently Asked Questions (FAQs)
Your reservation will be processed by the reservation system of BookOnline2Save.com Below you will find frequently asked questions regarding the reservations system of BookOnline2Save.com.
Top 10 QuestionsAll the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your cursor over the text in the column called 'Conditions'. This information will also be in your confirmation email and on 'My Booking'. Can I make a reservation without a credit card? A valid credit card is needed to guarantee your reservation with most hotels. We do offer a small but growing number of hotels, however, that will guarantee your reservation without a credit card. You can also make a booking using someone else's card provided you have their permission. In this case please confirm the card holder's name and that you have permission to use their card, in the 'Special Requests' box when making your booking. How do I know my reservation is confirmed? As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online at 'My Booking'. We also send you a confirmation email with all your booking information. Can I change or cancel my reservation through BookOnline2Save.com? Yes, it's easy. You can change via our self-service tool 'My Booking' or cancel your booking via 'Cancel Booking'. Please, remember to check the hotel's cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the 'Conditions' column. What is my PIN code and what do I need it for? Your PIN code is the 4-digit number on your booking confirmation, which in combination with your booking number, allows you to login to 'My Booking'. On 'My Booking' you can view or change your booking and on 'Cancel Booking' to cancel your booking. Please keep your pin code confidential. Where can I find the hotel's telephone number and/or email address? After booking, all of the hotel's details, including telephone and email address, are provided in the online booking confirmation, confirmation email and in My Booking. How can I see how much a hotel room costs? Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available room types. I am entering my credit card details, when will I pay? BookOnline2Save.com will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under 'Hotel Policies', in the room description under 'conditions' and in your confirmation. Does the hotel need a deposit or a payment in advance? Most hotels do not require an advance payment or deposit. If they do you will find the details under 'Hotel Policies' on the hotel's BookOnline2Save.com page and in your confirmation email. We have children; can we get extra beds/cots in the room? Information regarding children and extra beds/cots is located under 'Hotel Policies', please take note of the following:
SearchingWhere can I find the hotel's telephone number and/or email address? After booking, all of the hotel's details, including telephone and email address, are provided in the online booking confirmation, confirmation email and in My Booking. How can I see how much a hotel room costs? Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available room types. Can I make a booking for tonight on your website? Yes, it is possible. Please take extra care when entering all of your information, especially your credit card number, as we may not have enough time to contact you to amend any errors that could jeopardise your reservation. How do I find only available hotels for the period I want to stay? BookOnline2Save.com automatically shows only those hotels that have availability for the dates you enter. Can I search for hotels by price? Yes, but only after you have entered a destination and your dates of travel. Once you have done this, you will be shown a list of available hotels. At the top of the page you can see a 'Sort by:' bar, which includes the option of sorting the hotels price. When you click on 'price' you can sort the hotels by price, combined with specific available room types. Can I limit the search to show hotels in a specific district or nearby a landmark? Yes, you can refine your search in several ways:
Where is the location of the hotel? On the left hand side of the hotel's BookOnline2Save.com page you can see a map, by clicking on 'Show Map' you can see the hotel's location. The hotel you are looking at will be tagged in orange, nearby hotels are tagged in blue. Your confirmation email will also contain a link that allows you to map your route to the hotel. How can I search for hotels that have rooms large enough for families? There are 2 ways you can search for family rooms:
How do I search for hotels with specific facilities, such as an indoor swimming pool? After you select your destination and dates of your stay, a list of available hotels is displayed. On the left-hand side of this page is a 'Filter by' box, where you can choose categories to help refine your search. Choose to filter your search by 'Facility', for example, to search for hotels with specific facilities. Can I limit my search to hotels with facilities for people with a disability? Yes, you can. When you enter a location and start your search you will see a list of hotels. On the left of the page is a filter box. In the 'Facility' category you can tick the box 'Rooms/Facilities for Disabled Guests'. This will limit your search results to hotels that can meet your needs. You can always contact us to confirm availability before booking. Room TypesWe have children; can we get extra beds/cots in the room? Information regarding children and extra beds/cots is located under 'Hotel Policies', please take note of the following:
What's the difference between a Double room and a Twin room? A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bedding preference in the 'Special Requests' box during the booking process What do “ Non-refundable”, “FREE cancellation”, etc. mean next to my room type? These indicate policies for your room type which differ from the normal hotel policy, usually because of a special low rate. You can roll your cursor over the text to see a full explanation of the conditions. Can I request an extra bed in my room and will there be extra costs? Information regarding extra beds is located under 'Hotel Policies', please take note of the following:
PricingAll the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your cursor over the text in the column called 'Conditions'. This information will also be in your confirmation email and on 'My Booking'. Are the prices shown on BookOnline2Save.com per person or per room? The price we show is for the room for the entire length of the stay, unless otherwise stated in the room type and description. Are taxes included in the price? This depends on the hotel and on the room type selected, but it's easy to see what is included by checking the text under the room name. Tax requirements change from country to country so it is always good to check. You can see more detailed information about what is included in the price by rolling your cursor over the text in the column called 'Conditions'. This information will also be in your confirmation email and on 'My Booking'. Is breakfast included in the price? This depends on the hotel and the room type. You can see if it is included by checking the text just below the room name. If it is not included you can roll your cursor over the text in the column called 'Conditions', to find out if it is available and what, if any, the additional costs are. This information will also be included in your confirmation email and in My Booking. Do I pay a reservation fee to BookOnline2Save.com? No, we do not charge any fees at all. What does the crossed out rate mean next to my room type? In the event of a cross out rate, we have compared the offered rate with the second highest rate (to be) paid by another customer who made a reservation for that or a similar room within a period of 45 days before and 45 days after your (contemplated) stay. This means that you get the same room for a lower price compared to other customers who booked that room. BookOnline2Save.com provides the best available rates for the dates of your stay. It is not possible to have any further reductions on the price. Do I pay the full price for my child(ren)? Information regarding children is located under 'Hotel Policies', please take note of the following:
Can I use discount vouchers (e.g. issued by magazines, shops, etc.)? You cannot use the vouchers when booking on our website. You will have to follow the procedures described by the organisation issuing the voucher. Credit CardsCan I make a reservation without a credit card? A valid credit card is needed to guarantee your reservation with most hotels. We do offer a small but growing number of hotels, however, that will guarantee your reservation without a credit card. You can also make a booking using someone else's card provided you have their permission. In this case please confirm the card holder's name and that you have permission to use their card, in the 'Special Requests' box when making your booking. The hotel has charged my credit card, what should I do? BookOnline2Save.com does not charge your credit card - Please check the payment conditions in your confirmation email to ensure the charge is not just part of the hotel's reservation policy. If you feel you have been charged incorrectly, please contact the hotel directly. Can I use a debit card to complete my reservation? Generally hotels cannot accept a debit card to guarantee a booking. However, there are some exceptions. If your chosen hotel can accept a debit card, you will see this option when making your booking. What does pre- authorization mean? Pre-authorisation is a type of credit check. It is used to ensure that the credit card is valid, and that there are sufficient funds to cover all or part of the reservation costs. Can I make a reservation for myself using someone else's credit card? Yes you can – only if you have permission from the card holder. Please state this in the 'Special Requests' box when making your reservation. The hotel may require authorisation from the card holder Please also note that in the case of a No Show, late cancellation any penalties will be charged to the card provided. Why do I need to provide my credit card details? The hotel requires a valid credit card to guarantee the reservation in the event of a late cancellation or no show. The hotel can decide to pre-authorise your credit card to ensure that the card is valid and has sufficient funds. Which credit cards can I use to complete my booking? To make a reservation via BookOnline2Save.com all hotels accept:
Is it safe to fill in my credit card number? How secure is the your website? BookOnline2Save.com uses a secure connection for your booking:
The credit card that I used to make a booking is no longer valid. What should I do? Please contact the hotel directly. You can find their contact information, in your confirmation email or online via My Booking. For security reasons, never provide your credit card details by email. PaymentsI am entering my credit card details, when will I pay? BookOnline2Save.com will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under 'Hotel Policies', in the room description under 'conditions' and in your confirmation. Does the hotel need a deposit or a payment in advance? Most hotels do not require an advance payment or deposit. If they do you will find the details under 'Hotel Policies' on the hotel's BookOnline2Save.com page and in your confirmation email. Can I pay for my stay in advance? It depends on the hotel. Please contact the hotel after your booking to be sure, and to make the necessary arrangements. You can find the hotel's contact information in your confirmation email or online at My Booking. In most cases the hotel will accept payment for the stay on a different card or in cash. Please ensure that the new card or cash is accepted by the hotel. Reservation ProcessDuring the booking process you can enter any special requests into the 'Special Requests' box on the 'Contact Info' page. Once you have received your booking confirmation you can follow-up with the hotel directly to confirm that your request can be met. Can I book a hotel for day use? No, bookings are for one night minimum stays only. BookOnline2Save.com can only reserve hotel rooms, not meeting rooms or conference facilities. How do I find out how many bedrooms are in an apartment/suite? The number of bedrooms should be clearly stated in the room description. If the information is not there, or is unclear, you can always contact us. If you have already made your reservation you can contact the hotel directly with the contact details provided on your confirmation email and on My Booking. How can I make a group reservation? Many hotels on our website can accommodate groups.
Hotel PoliciesI will be arriving earlier/later than the stated check-in time. Can I still check-in? Usually this is not a problem, you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the 'Special Requests' box in the booking process to inform them of your estimated arrival time in writing. Once you've received your confirmation you can follow-up with the hotel directly using the contact information provided. What are the check-in and check-out times of a hotel? Check-in and check-out times differ for each hotel. You will find them on the "Hotel Policies" section at the bottom of the hotel page as well as in your confirmation email. How do I get more information about the room or hotel facilities? Room facilities are clearly listed under each room type, to see the full list and photos just click on your desired room type. You can find all of the hotel facilities just below the block of room types under 'Hotel Facilities'. I want to check out after the stated check-out time. What should I do? A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at reception upon arrival. If there are no smoking rooms listed it means that the hotel does not allow smoking in rooms. How do I find out if a hotel allows pets? Pet policies are always displayed on the hotel's page under "Hotel Policies". ConfirmationHow do I know my reservation is confirmed? As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online at 'My Booking'. We also send you a confirmation email with all your booking information. What is my PIN code and what do I need it for? Your PIN code is the 4-digit number on your booking confirmation, which in combination with your booking number, allows you to login to 'My Booking'. On 'My Booking' you can view or change your booking and on 'Cancel Booking' to cancel your booking. Please keep your pin code confidential. What is 'My Booking' or 'Cancel Booking' and how do I use it? My Booking is a self-service tool, which you can use to view or change your reservation online. Cancel Booking allows you to cancel your reservation online. You can access My Booking or Cancel Bookingdirectly from:
Are the facilities in the room that I have booked guaranteed? Yes, the room facilities listed under each room type are guaranteed by the hotel. Cancellation/Change of a reservationCan I cancel or change my reservation through BookOnline2Save.com? Yes, it's easy. You can cancel or change your booking via our self-service tool 'My Booking' or Cancel Booking. Please, remember to check the hotel's cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the 'Conditions' column. If I need to cancel my booking will I pay a cancellation fee? Cancellation policy varies from room to room. Usually you can cancel or change your booking right up to 24 hours prior to arrival time. You can check what any hotel's policy is, and whether they will charge a cancellation fee, under 'Hotel Policies'. This information is also included in your confirmation email. Please note that non-refundable and other 'special deal' rooms can have a different policy. You can see specific room policies under the 'Conditions' column beside 'Room Type'. Where can I find the cancellation policy of the hotel? Room specific cancellation information is included beside the room type under the 'Conditions' column. Please note that with special deals, the cancellation or deposit policy differs from the normal policy, so it's wise to check both. The specific information, relevant to your booking, will also be included in your confirmation and on My Booking. Can I cancel or change a Flash Deal or Non Refundable booking? It is not possible to change the dates of stay for 'Flash Deals' and 'Non-Refundable' bookings because of their special low rates. If you choose to cancel reservations for these rooms, you may incur charges according to the hotel's policy. Extra facilitiesHow do I know if the hotel has parking facilities and how can I reserve it? Under 'Hotel Facilities' you can see whether or not the hotel has parking, and if any restrictions apply. If the hotel requests you reserve parking, please contact them directly with the contact information provided in your booking confirmation. How can I find out that the hotel offers a shuttle service and how can I book it? If the hotel offers a shuttle service it will be listed under 'Hotel Facilities', by 'Services'. Once you have made your reservation you can arrange the airport transfer directly with the hotel. The hotel's contact information is listed in your booking confirmation. Please remember to have your flight details ready. Can the hotel store my luggage before check in or after check out? If the hotel has a luggage storage it will be displayed on the hotel's page under "Hotel Facilities". For more information regarding the hotel's facilities on luggage storage please contact the hotel directly using the contact details provided after completing the booking How do I find out if a hotel has a certain facility, e.g. a lift? Under 'Hotel Facilities' you can see a list of all the hotel's facilities, activities and services. DirectionsWhere can I find the address of the hotel? You can see the hotel's address at the top of the hotel's page on BookOnline2Save.com. It is also included in your booking confirmation email. Where can I find directions to the hotel? You can find directions to the hotel in several ways:
Guest ReviewsWe invite you (by email) to write a review after you have booked through us and stayed at the hotel. Everyone who books through BookOnline2Save.com will be invited to write a review after their stay. You are not able to edit a review once it is submitted. Why has my review not been posted yet? We receive many reviews, it can take a couple of days for them to appear on the website. Does BookOnline2Save.com amend reviews? No. Once we have moderated for obscenities, we post all reviews as they were submitted (both positive and negative). Does BookOnline2Save.com write reviews? Absolutely not. We are proud that all of our reviews are written by real guests that have stayed in the hotels they are reviewing. Can I also leave a comment anonymously? Yes, you can also leave a review anonymously; in this case only your country, date of review and 'you were travelling as' will be shown. Can I write the review in the language that I want? Yes, you can. We support the website in languages. We advise you to write in the language that you chose while making the booking. |